Shipping Questions?

Golden Wave Cargo offers a comprehensive range of shipping solutions tailored to your needs:

• Full Container Load (FCL) – Dedicated container space
• Less than Container Load (LCL) – Shared container space
• Air Freight – Fast international delivery
• Sea Freight – Cost-effective bulk shipping
• Land Transportation – Domestic and cross-border
• Multimodal Solutions – Combined transport methods

Delivery times vary based on the shipping method and destination:

• Air Freight: 2-5 business days
• Sea Freight (Mainline): 10-30 days
• Sea Freight (Regional): 15-45 days
• Land Transportation: 3-7 days (regional)

These are estimates and actual times depend on origin, destination, customs clearance, and current carrier schedules.

Yes, we specialize in hazardous materials (HAZMAT) shipping. Our team is trained and certified to handle:

• Flammable liquids and solids
• Oxidizers and corrosives
• Toxic and infectious substances
• Radioactive materials
• Compressed gases

All shipments comply with international regulations including IATA, IMDG, and DOT standards. Contact us for a specialized quote.

We accommodate shipments of all sizes:

• LCL (Sea): Minimum 1 cubic meter
• FCL (Sea): Full container (20ft or 40ft)
• Air Freight: No minimum weight, though surcharges apply to very light packages
• Land: Flexible based on destination

Even small shipments are competitive with our consolidated services.

Tracking your shipment is simple with Golden Wave Cargo. You can:

• Use your tracking number on our online portal
• Receive email notifications at key stages
• Contact our customer service team directly
• Access real-time GPS tracking for premium services

You’ll receive a tracking number immediately upon shipment confirmation. Real-time updates are sent to your registered email address.

Our tracking system provides comprehensive shipment information:

• Current location and status
• Estimated delivery date
• Handling milestones (departure, in-transit, arrival)
• Customs clearance updates
• Any delays or exceptions
• Proof of delivery upon completion

Premium tracking includes GPS coordinates and photo documentation at key points.

Required documents vary by shipment type and destination. Typical requirements include:

• Commercial Invoice or Proforma Invoice
• Packing List with detailed contents
• Bill of Lading (for sea freight)
• Airway Bill (for air freight)
• Insurance Certificate (if buyer pays)
• Certificate of Origin (where applicable)
• Import/Export permits (for restricted goods)

Our team will advise you on specific documentation needed for your shipment destination.

Absolutely! Our customs specialists assist with:

• Preparing accurate customs declarations
• Calculating and estimating duties and taxes
• Obtaining necessary permits and licenses
• Managing customs clearance
• Handling non-compliant documentation
• Liaison with customs authorities

Contact us to discuss your specific documentation needs.

Shipping rates are determined by several factors:

• Origin and destination locations
• Weight and dimensions of cargo
• Cargo type and value
• Selected shipping method and speed
• Fuel surcharges and current market rates
• Insurance requirements
• Special handling needs

We provide transparent quotes that break down all costs. There are no hidden fees.

Yes! We offer competitive pricing for regular shipments and volume customers. Discounts are available for:

• Frequent shippers with monthly volumes
• Large consolidated shipments
• Long-term partnership agreements
• Seasonal shipping programs

Request a custom quote and our sales team will work with you to create a cost-effective solution.

We accept multiple payment methods for your convenience:

• Bank transfer / Wire transfer
• Credit cards (Visa, Mastercard, American Express)
• ACH payments
• Letters of Credit (for large shipments)
• Net 30/60/90 terms (for approved customers)

Payment terms can be arranged based on your creditworthiness and shipping history with us.

Import duties and taxes are based on:

• HS Code (Harmonized System Code) of your product
• Declared value of goods
• Country of origin
• Destination country tariff rates
• Any applicable free trade agreements

We can provide duty estimates during the quoting process. The buyer or seller responsibility depends on the Incoterm selected (see our Incoterms Guide).

A Certificate of Origin (COO) is an official document confirming the country where goods were manufactured. It’s required for:

• Calculating proper import duties and tariffs
• Qualifying for preferential trade agreements
• Compliance with country-of-origin regulations
• Customs documentation requirements

Most international shipments require a COO. We can obtain this from your supplier or help facilitate the process.

Yes, customs holds can occur due to various reasons:

• Missing or incomplete documentation
• Discrepancies in declared vs. actual contents
• Restricted items requiring permits
• Random inspection procedures
• Trade compliance violations

Our customs specialists work immediately to resolve holds. Proper documentation and communication with customs can minimize delays. Contact us if your shipment is delayed.